Abuse Material Escalation Policy and Process
Effective Date: 01 January 2025
Last Updated: 07 October 2025
Applies To: All users, creators, affiliates, moderators, and third-party partners
1. Purpose
This Abuse Material Escalation Policy ("Policy") establishes the procedures and responsibilities for identifying, reporting, investigating, and resolving incidents involving abusive content on SinParty ("Platform"). The purpose of this Policy is to ensure that all reports of abusive material are handled promptly, lawfully, and in accordance with industry standards and applicable regulations.
2. Definitions
For the purposes of this Policy:
Abuse Material refers to any content that violates the Platform's Terms of Service, Community Guidelines, or applicable laws, including but not limited to:
- Non-consensual sexual content
- Child Sexual Abuse Material (CSAM)
- Revenge porn or intimate image abuse
- Content involving coercion, exploitation, or trafficking
- Depictions of physical or psychological abuse
- Hate speech, harassment, or threats of violence
Report refers to a formal submission by a user, moderator, law enforcement agency, or third-party watchdog regarding suspected abuse material.
Escalation refers to the process of elevating a report to higher levels of review, enforcement, or legal referral based on severity and risk.
3. Reporting Channels
Reports of abuse material may be submitted through the following channels:
- User Reporting Tools: Embedded in content pages and user profiles
- Moderator Flagging System: Internal tools used by trained staff
- Third-Party Submissions: NGOs, watchdogs, or law enforcement agencies
- Emergency Hotline: For urgent or high-risk cases (e.g., CSAM)
All reports must include sufficient detail to enable investigation, including content URLs, user IDs, timestamps, and nature of the suspected abuse.
4. Investigation Procedures
4.1 Initial Review
Upon receipt of a report, the Platform's Trust & Safety team will:
- Acknowledge receipt within 24 hours
- Conduct a preliminary review to assess validity and severity
- Prioritize cases involving potential CSAM, trafficking, or imminent harm
4.2 Content Triage
Content is classified into one of the following categories:
Classification | Description | Action |
---|---|---|
Critical | CSAM, trafficking, imminent harm | Immediate removal, legal referral |
High Risk | Non-consensual content, exploitation | Temporary removal, escalation to senior review |
Moderate | Harassment, hate speech | Content warning, user notification |
Low Risk | Mislabeling, borderline violations | Education, monitoring, no removal |
4.3 Evidence Preservation
All content flagged for investigation is preserved in a secure evidence repository for a minimum of 90 days. Metadata, user activity logs, and communication records may be retained for legal or audit purposes.
5. User Notification
Users whose content is flagged will be notified via email or dashboard alert. Notifications will include:
- A summary of the report
- The specific policy or rule violated
- Actions taken (e.g., content removal, account suspension)
- Instructions for appeal or dispute resolution
In cases involving law enforcement or high-risk abuse, notifications may be withheld to prevent interference with investigations.
6. Escalation Protocol
6.1 Internal Escalation
Cases classified as Critical or High Risk are escalated to:
- Senior Compliance officers
- Legal counsel for regulatory review
- External advisors (e.g., child protection experts, trauma specialists)
6.2 External Referral
The Platform will refer cases to appropriate external entities when required by law or deemed necessary, including:
- National or international law enforcement agencies
- CyberTipline or equivalent reporting bodies
- NGOs specializing in abuse prevention and victim support
All referrals are documented and tracked in the Platform's compliance system.
7. Resolution and Enforcement
Following investigation, the Platform may take one or more of the following actions:
- Permanent removal of abusive content
- Account suspension or termination
- IP and device bans
- Referral to legal authorities
- Notification to affected users or victims
- Updates to moderation protocols or training
Resolution outcomes are logged and reviewed quarterly for quality assurance.
8. Appeals Process
Users may appeal enforcement actions by contacting support@sinparty.com. Appeals must include:
- A clear explanation of the dispute
- Supporting evidence or context
- Acknowledgment of platform rules
Appeals are reviewed within ten (10) business days. Decisions are final and binding unless new evidence emerges.
9. Policy Governance
This Policy is administered by the Platform's Trust & Safety and Legal teams. All decisions made under this Policy are subject to internal audit and may be reviewed by external compliance consultants.
The Platform reserves the right to amend this Policy at any time. Material changes will be communicated to users via email or public notice.
10. Legal Compliance
This Policy is designed to comply with:
- U.S. federal and state laws governing CSAM and online abuse
- EU Digital Services Act (DSA) and GDPR
- Industry standards set by the Technology Coalition, INHOPE, and other bodies
The Platform maintains a zero-tolerance stance toward illegal content and cooperates fully with law enforcement investigations.